WatkinsOnline^TM Help

Please select an option below:

• Watkins Incorporated Guarantee
• How do I contact Watkins Incorporated?
• Frequently Asked Questions.
  • What is my password?
  • Can changes be made to an order once it has been placed?
  • How do I change the address, password, or email that Watkins has on file for me?
  • How can I get a catalog?
  • How do I find a local Watkins Associate?
  • How do I login?
  • What if I have an item that is on backorder?
  • How long will it take for me to receive my order?
  • Will I receive confirmation that my order has been accepted?
  • How may I trace my order?
  • How will my order be delivered?
  • What if I would like to have my package delivered overnight?
  
  
• Frequently Asked Questions – J.R. Watkins Natural Home Care Line.
  • Why did Watkins develop this new line of natural cleaners?
  • Are these products Green Seal Certified?
  • Where can I find additional information on natural cleaners?
  • Do these products contain natural or synthetic fragrance?
  • Do Watkins All-Purpose Cleaners disinfect?
  • Is the Window Cleaner anti-static?
  • Will the Tub and Tile Cleaner work on scum build up?
  • Can the furniture cleaner be used on hardwood floors?
  • Do the Aloe and Green Tea products contain aloe vera?
  • Why is Automatic Dishwashing Detergent a U.S. only product?
  • Can the Aloe and Green Tea All-Purpose Wipes be used as personal care wipes?
  • The Automatic Dishwashing Detergent seems thick.
  • The ingredients listed on the All-Purpose Cleaner and Window Cleaner labels are almost identical.
    
• Consumer Product Safety Information Act of 2008

Satisfaction Guarantee

If a Watkins product used in your home is, for any reason, considered not to be satisfactory, please return the product to Watkins Incorporated for a full refund of your purchase price.

Contact Watkins Customer Service Department if a product is unsatisfactory.

Contacting Watkins

Office Address

Watkins Customer Service

Many of the most common questions are answered below in the Frequently Asked Questions section. If your question isn't answered here, you may contact Watkins Incorporated by phoning 1-800-243-9423 or by selecting one of the following choices:

  Customer Service click here

Watkins Incorporated will respond back to you in the next one to two business days. Our Customer Service Representatives are available from 7:00 a.m. to 6:00 p.m., CT, Monday through Friday, and 8:00 a.m. to 12:00 p.m. Saturdays.  After business hours, you may leave a message on the voicemail system. Watkins Incorporated will respond back to you in the next one to two business days. Please have available and/or include your sales order number, your account number, your complete name, address, phone number, and e-mail address, in the event that we may need to contact you, as well as detailed information regarding your issue/concern.

Frequently Asked Questions

What is my password?

• If you have ordered online before but have forgotten your password, follow this link for Password Help.
• If you are currently a Watkins Associate, please call 1-800-243-9423 to receive your password.

Can changes be made to an order once it has been placed?

To be able to process orders in a timely manner, orders are immediately sent to our shipping department to be processed for shipping. For this reason, we cannot make changes to an order once it had been placed. This includes products and product quantities, addresses, and payments options.

How do I change the address, password, or email that Watkins has on file for me?

To Change your address or password:

How can I get a catalog?

New Customers can get a free Catalog by following the "Request a Catalog" link in the top menu bar of this website.

How do I find a local Watkins Associate?

Please call 1-800-928-5467 for assistance.

How do I login?

Follow the "Login" link at the top right of this page and follow the instructions on that page.

What if I have an item that is on backorder?

Items on backorder will be billed at the time the order is placed and shipped approximately one week after the in stock date. If you have a question regarding your backorder, please call 1-800-243-9423.

Will I receive confirmation that my order has been accepted?

Yes, after you have placed your order, you will receive a sales order number, as well as receive an e–mail confirmation. When contacting Watkins Incorporated regarding your order, please have your sales order number available.

How long will it take for me to receive my order?

Please allow up to two business days to process your order and approximately five to seven business days for shipping.

How may I trace my order?

You may trace your orders online through WatkinsOnline.com or by calling Customer Service. However, please allow five to seven days for delivery.

Log onto www.watkinsonline.com
Click on My Account.
Click on My Order Shipments

If you have additional questions, you may contact Watkins Customer Service at 
1-800-243-9423 or through the Internet at Customer Service (click here)

How will my order be delivered?

In the U.S., orders will be delivered by UPS.
In Canada, orders will be delivered by Purolator or, in some locations, UPS or Canada Post.

What if I would like to have my package delivered overnight?

At this time, overnight service is only available through our toll-free Order Entry Department. For rushed delivery, please call 1-800-Watkins (928-5467) today. One of our Order Entry Operators will be happy to process your order.

Frequently Asked Questions – J.R. Watkins Natural Home Care Line

Why did Watkins develop this new line of natural cleaners?

• Natural/organic consumers are the fastest growing market today.
• It is the right thing to do for you, our customers. The U.S. Center for Health and Statistics reports that one in three people suffer from allergies, asthma or bronchitis. That means, 33% of our population suffers from respiratory problems. Using conventional cleaning products can cause additional respiratory irritation.
• By offering natural home care products, we are making a difference in your life and the air quality in your home.

Are these products Green Seal Certified?

We are currently looking into Green Seal certification and continue to research a variety of certifications that would compliment this line.

Where can I find additional information on natural cleaners?

   If you are interested in learning more about natural cleaning we recommend the following books:

• Green Clean — The Environmentally Sound Guide To Cleaning your Home by Linda Mason Hunter and Mikki Halpin
• Green This! — Volume One Greening Your Cleaning by Deirdre Imus

Do these products contain natural or synthetic fragrance?

   J.R. Watkins Natural Home Care cleaners are fragranced with:

• Lavender — Natural lavender and rosemary oils as well as natural fragrance
• Lemon — Natural lemon and a very small amount of synthetic fragrance.
• Aloe & Green Tea — A very small amount of synthetic fragrance.

Do Watkins All–Purpose Cleaners disinfect?

There are many theories about disinfectants. Some experts say that we are creating "Super Germs" with our constant disinfecting (meaning that the germs build a resistance to the chemicals and come back even stronger/bigger). Others argue that the chemicals we are using to kill the germs are just as harmful as the germs themselves. 86% of people who use disinfecting cleaners don’t let the disinfecting formula penetrate the surface. They spray and immediately wipe and as a result they don’t get the disinfecting properties of the cleaner at all. We’ve spent a great deal of time researching this issue and we’ve found that the best way to keep germs at bay is with regular soap and water. Regular cleaning and maintenance are the best ways to disinfect your home.

Is the Window Cleaner anti–static?

The J.R. Watkins Natural Window Cleaners are not anti-static.

Will the Tub and Tile Cleaner work on scum build up?

If you have significant build up, we recommend letting the product sit on the surface so it can penetrate for 10 to 15 minutes. Then agitate if necessary and rinse. This product works great on glass shower doors, tile and fixtures. The product will perform best if you keep up with regular maintenance.

Can the furniture cleaner be used on hardwood floors?

Yes the J.R. Watkins Natural Furniture Polish can be used to clean all hard wood surfaces but we recommend testing the products in a small inconspicuous area prior to use.

Do the Aloe and Green Tea products contain aloe vera?

The J.R. Watkins Natural Home Care Cleaners do not contain aloe vera. Aloe and Green Tea is the fragrance, it is not an ingredient.

Why is Automatic Dishwashing Detergent a U.S. only product?

This product is natural and effective as is but needs a slight formula adjustment to meet with Canadian regulations. We hope to offer Automatic Dishwashing Detergent in Canada soon.

Can the Aloe and Green Tea All-Purpose Wipes be used as personal care wipes?

No, Watkins All-Purpose Wipes are for surface cleaning only. Please keep in mind that no Watkins product should ever be used in a manner inconsistent with its labeling.

The Automatic Dishwashing Detergent seems thick.

Because this is a natural product, thickness and color may vary slightly. It may be necessary to shake the bottle for a short period of time prior to use. This will remix the formula and give you an even distribution of product.

The ingredients listed on the All-Purpose Cleaner and Window Cleaner labels are almost identical.

There are several differences between our All-Purpose Cleaners and Window Cleaners. The primary point of difference is that our Window Cleaners contain an anti-streaking agent. Please remember that while Watkins does make every effort to list most of the natural ingredients, we do not specify every part of our proprietary formulas.

Consumer Product Safety Information Act of 2008

Download Watkins certificate of compliance with the Consumer Product Safety Information Act of 2008.