Frequently Asked Questions What is my password? - If you have ordered online before but have forgotten your password, follow this link for Password Help!!
Can changes be made to an order once it has been placed? To be able to process orders in a timely manner, orders are immediately sent to our shipping department to be processed for shipping. For this reason, we cannot make changes to an order once it had been placed. This includes products and product quantities, addresses, and payments options. How do I change the address or email that Watkins has on file for me? Login
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How do I login? Follow the "Login" link at the top of this page and follow the instructions on that page. What if I have an item that is on backorder? Items on backorder will be billed at the time the order is placed and shipped approximately one week after the in stock date. If you have a question regarding your backorder, please call 1-800-425-7411 Will I receive confirmation that my order has been accepted? Yes, after you have placed your order, you will receive a sales order number, as well as receive an e–mail confirmation. How long will it take for me to receive my order? Please allow up to two business days to process your order and approximately five business days for shipping. How may I trace my order? You may trace your orders online through WatkinsOnline.com or by calling Customer Service. However, please allow five to seven days for delivery. Login
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Click on My Order Shipments If you have additional questions, you may contact us at: 1-800-425-7411 mark@myVanilla.com How will my order be delivered? In the U.S., orders will be delivered by UPS or, in some locations, by SpeeDee.
In Canada, orders will be delivered by Purolator or, in some locations, UPS or Canada Post. What if I would like to have my package delivered overnight? At this time, overnight, two day and/or three day service is only available by calling in. For rushed delivery, please call 1-800-425-7411 today. We will be happy to process your order. ........................................................................................................................... | 
